Stunning restaurant on the Main Deck serving buffet breakfast, buffet lunch and four-course dinner 

Enjoy cocktails in one of the bars onboard.

Thanks to the ship’s small size, your shore excursions are far more personal and rewarding.

On board you'll find a Spa and wellness area featuring Nail Salon and Hairdressing Service and Small splash pool and putting green on the Sun Deck.

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01283 688 518 to discuss these concerns.

Mooring

Due to the popularity of river cruising at some mooring places, or where our ship is moored alongside another vessel, access to the ship may be via the sun deck and require the navigation of steps so passengers must be able to walk on and off the ship themselves, without the use of crutches or other aids, as gangplanks can be positioned at a steep angle.

On board

Our ships are not adapted for wheelchair access; if you are intending to take a wheelchair or mobility scooter with you, it is essential that you please contact us to let us know. Wheelchairs and mobility scooters can be used on excursions however cannot be used on board the ships due to safety reasons and must not be left in corridors, the lounge or restaurant or any other public areas, but must be stored at reception.

River cruises operate with a smaller crew than ocean cruises and do not have the crew available to personally attend to passengers with reduced mobility; therefore, a travelling companion would need to be able to help with any physical needs.

Whilst most of our ships have a lift on board, it does not operate to all decks.

River cruising on European rivers offers the opportunity to take in the scenery from the comfort of the ship. If you are unable to do some of the shore excursions, your river cruise can still be enjoyable and worthwhile, so please contact us with any concerns or questions you may have.

Shore Excursions

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Accommodation

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance, from the check-in desk to the plane, for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 hours before your flight departs.

Eurostar

If you have reduced mobility and are travelling by Eurostar to your cruise, please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St. Pancras, we can provide you with information and contact details for Eurostar Assist, although we cannot reserve this service for you directly.

In the morning a full breakfast is served which includes healthy options and your choice of eggs made to order. For lunch enjoy salads from the buffet, soup and a choice of main courses, including local dishes, plus dessert. The four course a la carte dinners include a selection of international and regional specialities. We cater for most dietary requirements, please ensure you advise our sales team when making the booking.

There is no requirement to bring formal dress; smart/casual is acceptable for both day and evening as there is no dress code enforced. However men are requested not to wear shorts for dinner or vest tops at any time in the dining room. Men may wish to wear a jacket and tie for dinner. The Captain’s Dinner offers the opportunity, should you wish, for more special attire.

The minimum age limit is 12 years old at the date of departure. We reserve the right to limit the number of children on any particular cruise. Any minor must be accompanied by and share a cabin with an adult aged 21 or over. If the adult is not the minor’s parent, a ‘Parental Consent Guardianship Form’ must be signed by a parent or legal guardian prior to sailing.

If you have any concerns about your health whilst on tour, please see your Cruise Director or Concierge. They will be able to advise you about chemists and availability of doctors, etc. In an emergency you could always phone our emergency number as issued on your itinerary. There are no on-board medical personnel, although specific crew members will have basic first aid training. However, the ship can stop at any time to transfer any passenger requiring emergency medical attention to local medical facilities.

On the MS Emily Brontë, MS Oscar Wilde, MS Thomas Hardy, MS Robert Burns, MS William Wordsworth, MS George Eliot, MS Douro Elegance and MS Douro Splendour there is a lift between all three internal decks but not the sun deck. All other ships have lifts, but these do not operate to the lower deck or the sun deck; with the exception of the MS Swiss Ruby which has no lift.

Smoking, including e-cigarettes, is not permitted anywhere on board except for designated areas on the sun deck.

More and more countries in Europe are adopting a stricter legislation on smoking in public places. Smoking is not allowed on any public transport and there may be other restrictions in hotels, bars and restaurants.

A limited laundry service is available on board, except on the day of disembarkation. A dry cleaning service is not available.

Our ships are fully air-conditioned throughout. Each cabin has individual air-conditioning and heating controls.

We offer a selection of drinks packages available to purchase and the price is dependent on the length of the cruise, so please check each tour page for more details. This includes the following with lunch and dinner: draught beer; non-alcoholic beer; soft drinks; juices; red, white and rose house wines; and wine recommendations from the menu. The drinks package must be added to your booking for all passengers in a cabin prior to departure and you can do this by calling the reservations team.If you choose not to purchase a drinks package, there is a vast selection of drinks on board each ship available for individual purchase. 

If you’re looking to really spoil yourself, at a staggering 25 square metres (269 square feet), the world-class Diamond Deck Deluxe Balcony Suites are for you. Fifty percent larger than standard suites, they allow for an even more generous living area for the ultimate in space and comfort.

In addition you will enjoy a private exterior balcony complete with table and chairs - perfect for an ‘al fresco’ breakfast should you wish or just a quiet morning coffee or a pre-dinner ‘sundowner’ whilst watching the world drift by.

With the same fittings as standard suites, exquisitely and lavishly appointed to the very highest standard, plus complimentary soft cotton bathrobes and slippers adding the final little touch, this really is the epitome of river cruise luxury!

Indulge in the luxury of Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

Bringing your cruise to another level, why not upgrade to a Superior Suite available on the Ruby and Diamond decks. Substantially larger at 23 square metres (247 sq. feet) and with the additional space devoted to the living area, you will immediately notice the benefit as you relax in your stylish surroundings. Of course the identical high quality furnishings and fittings as the standard suite are evident throughout, again with stunning views from the panoramic floor to ceiling sliding glass doors.

Indulge in the luxury of Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

A gleaming wood door opens revealing your exceptionally appointed suite. At 17 square metres (183 square feet), its generous dimensions are amongst the largest you will find on a cruiser gracing any European river. Imaginatively designed and appointed to the highest specification, with all the luxury you would expect to find in a smart ‘boutique style’ hotel, your comfort definitely won’t be compromised on any level!

The gleaming marble bathroom features a powerful fully glazed shower with a large ‘rainshower’ head, superbly refreshing after a hard day’s sightseeing. Clever design allows for ample space, and contemporary lighting, complimentary cosmetics by ‘Crabtree and Evelyn’ and fluffy towels, makes preparing for the day ahead an absolute pleasure.

The chic styling of a talented designer’s eye extends to the entire suite with generous use of hand-crafted tropical hardwoods blended with premium fittings, discreet thoughtful lighting and a colour scheme of calming neutral tones, creating an ambience to put you in the most relaxed frame of mind from the very first minute! A full size bed assures a good night’s rest in crisp cotton linen of the finest quality - a turndown service each evening adds the finishing touch. Please note all suites have two twin beds with individual bedding which can be moved together or separated accordingly.

You will enjoy a particularly generous seating area with two chairs and a table, enabling you to unwind in comfort in the privacy of your own suite whilst a bow camera conveys live images of the ship’s progress to your flat screen TV, ensuring you won’t miss a thing. Careful consideration has been given to the tiniest details with individually controlled air-conditioning so you set the temperature that you desire, a hairdryer, safe, minibar, telephone and the convenience of tea (our meticulous planning even extends to familiar teabags!) and coffee making facilities ensure a familiar home from home experience.

Suites on the Diamond and Ruby Decks have ‘French Balconies’ – panoramic floor to ceiling sliding glass doors bringing riverside life just that little closer!

Indulge in the luxury of Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

Suites on the Emerald Deck are slightly smaller, measuring approximately 16 square metres (172 square feet) and have smaller fixed windows.

Some are available for sole occupancy with no supplement and are subject to availability.