Main restaurant on middle deck serving buffet breakfast, buffet lunch and dinner

The Sun Deck is the hub for entertainment onboard. The forward viewing area is perfect for watching the historic riverside villages, steep vine-clad valley sides and other scenic wonders glide serenely by. It’s well equipped with plenty of comfortable outdoor chairs and sun-loungers, deck games including shuffleboard and giant chess, a small splash pool where you can cool off, and a full bar service. Sometimes barbecues are held here too, weather dependent of course – a great way to meet new people over a glass of wine.

Then, as the evening progresses into darkness, subtle lighting evolves down on the Hamlet Deck, through colour and intensity accompanied by gentle piano background music, creating a very special ambience. However should you prefer a good book to read you can always visit the library, which, with its leather-effect wall linings, offers a genteel environment reminiscent of the golden age of cruising.

Thanks to the ship’s small size, your shore excursions are far more personal and rewarding.

Wellness area with sauna and fitness equipment for you to use at your leisure.

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01283 688 518 to discuss these concerns.

Mooring

Due to the popularity of river cruising at some mooring places, or where our ship is moored alongside another vessel, access to the ship may be via the sun deck and require the navigation of steps so passengers must be able to walk on and off the ship themselves, without the use of crutches or other aids, as gangplanks can be positioned at a steep angle.

On board

Our ships are not adapted for wheelchair access; if you are intending to take a wheelchair or mobility scooter with you, it is essential that you please contact us to let us know. Wheelchairs and mobility scooters can be used on excursions however cannot be used on board the ships due to safety reasons and must not be left in corridors, the lounge or restaurant or any other public areas, but must be stored at reception.

River cruises operate with a smaller crew than ocean cruises and do not have the crew available to personally attend to passengers with reduced mobility; therefore, a travelling companion would need to be able to help with any physical needs.

Whilst most of our ships have a lift on board, it does not operate to all decks.

River cruising on European rivers offers the opportunity to take in the scenery from the comfort of the ship. If you are unable to do some of the shore excursions, your river cruise can still be enjoyable and worthwhile, so please contact us with any concerns or questions you may have.

Shore Excursions

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Accommodation

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance, from the check-in desk to the plane, for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 hours before your flight departs.

Eurostar

If you have reduced mobility and are travelling by Eurostar to your cruise, please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St. Pancras, we can provide you with information and contact details for Eurostar Assist, although we cannot reserve this service for you directly.

There is no requirement to bring formal dress; smart/casual is acceptable for both day and evening as there is no dress code enforced. However men are requested not to wear shorts for dinner or vest tops at any time in the dining room. Men may wish to wear a jacket and tie for dinner. The Captain’s Dinner offers the opportunity, should you wish, for more special attire.

In the morning a full breakfast is served which includes healthy options and your choice of eggs made to order. For lunch enjoy salads from the buffet, soup and a choice of main courses, including local dishes, plus dessert. The four course a la carte dinners include a selection of international and regional specialities. We cater for most dietary requirements, please ensure you advise our sales team when making the booking.

If you have any concerns about your health whilst on tour, please see your Cruise Director or Concierge. They will be able to advise you about chemists and availability of doctors, etc. In an emergency you could always phone our emergency number as issued on your itinerary. There are no on-board medical personnel, although specific crew members will have basic first aid training. However, the ship can stop at any time to transfer any passenger requiring emergency medical attention to local medical facilities.

A limited laundry service is available on board, except on the day of disembarkation. A dry cleaning service is not available.

Smoking, including e-cigarettes, is not permitted anywhere on board except for designated areas on the sun deck.

More and more countries in Europe are adopting a stricter legislation on smoking in public places. Smoking is not allowed on any public transport and there may be other restrictions in hotels, bars and restaurants.

The minimum age limit is 12 years old at the date of departure. We reserve the right to limit the number of children on any particular cruise. Any minor must be accompanied by and share a cabin with an adult aged 21 or over. If the adult is not the minor’s parent, a ‘Parental Consent Guardianship Form’ must be signed by a parent or legal guardian prior to sailing.

Our ships are fully air-conditioned throughout. Each cabin has individual air-conditioning and heating controls.

We offer a selection of drinks packages available to purchase and the price is dependent on the length of the cruise, so please check each tour page for more details. This includes the following with lunch and dinner: draught beer; non-alcoholic beer; soft drinks; juices; red, white and rose house wines; and wine recommendations from the menu. The drinks package must be added to your booking for all passengers in a cabin prior to departure and you can do this by calling the reservations team.If you choose not to purchase a drinks package, there is a vast selection of drinks on board each ship available for individual purchase. 

Why not treat yourself to an upgrade? On the Hamlet(upper) deck there are four unique deluxe suites of 22.8 square meters (245 square feet), featuring sliding glass doors leading to an outside balcony with table and chairs. With almost all the extra space being devoted to the living area, these suites represent exceptional comfort and luxury - taking your cruise to another level.

Indulge in the luxury of  Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

The cabins are very tastefully appointed, featuring a wealth of mahogany, leather, marble and Italian soft furnishings, which blend together to create an ambience of true quality and elegance. In keeping with this theme, spacious marble bathrooms have a washbasin with plenty of space for cosmetics, a WC and a glazed shower with fittings by ‘Grohe’. Cabins on the Hamlet (upper) and Othello (middle) decks have “French Balconies” with full floor to ceiling glazed doors. These have another unique innovative feature – a first on any river cruise ship. The doors slide completely away against the ships side, effectively disappearing from view (excepting the safety barrier of course!), thus creating a true panoramic extension to your already large cabin area. From here you can enjoy the delights of fresh air and magnificent views whilst retaining your own privacy. At 15 square metres (161 square feet) cabins are spacious (amongst the largest on European rivers) and well appointed with hotel standard twin beds with individual bedding which can be moved together or separated accordingly, safe, telephone, hair dryer, tea and coffee making facilities plus individually controlled air-conditioning. They have flat screen TV with satellite channels and also receive images from a bow-mounted camera, so you can see exactly where you are cruising from the comfort of your own bed! Two chairs and a small table are provided for your convenience plus an umbrella for those hopefully rare, showery days. Tasteful lighting, subtly changing in harmony with the time of day is again a unique feature, whilst high quality bathrobes and slippers add the final elegant touch.

Indulge in the luxury of Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special.

Cabins on the Romeo (lower) deck are slightly smaller at 14 square metres (151 square feet), but feature the same amenities apart from one armchair and table and have smaller, fixed windows. Cabins for sole occupancy are available on this deck at no supplement (subject to availability).