The main restaurant is on the Ruby Deck, with tables laid for up to six guests, serving buffet breakfast, buffet lunch and dinner

Observation lounge and bar on the Diamond Deck with panoramic windows for breathtaking views.

Sun Deck with shaded sitting area plus comfortable outdoor chairs and sun loungers.

Thanks to the ship’s small size, your shore excursions are far more personal and rewarding.

There is a Wellness Centre on board MS George Eliot, located on the Emerald Deck.

We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to contact us or call us on 01283 688 518 to discuss these concerns.

Mooring

Due to the popularity of river cruising at some mooring places, or where our ship is moored alongside another vessel, access to the ship may be via the sun deck and require the navigation of steps so passengers must be able to walk on and off the ship themselves, without the use of crutches or other aids, as gangplanks can be positioned at a steep angle.

On board

Our ships are not adapted for wheelchair access; if you are intending to take a wheelchair or mobility scooter with you, it is essential that you please contact us to let us know. Wheelchairs and mobility scooters can be used on excursions however cannot be used on board the ships due to safety reasons and must not be left in corridors, the lounge or restaurant or any other public areas, but must be stored at reception.

River cruises operate with a smaller crew than ocean cruises and do not have the crew available to personally attend to passengers with reduced mobility; therefore, a travelling companion would need to be able to help with any physical needs.

Whilst most of our ships have a lift on board, it does not operate to all decks.

River cruising on European rivers offers the opportunity to take in the scenery from the comfort of the ship. If you are unable to do some of the shore excursions, your river cruise can still be enjoyable and worthwhile, so please contact us with any concerns or questions you may have.

Shore Excursions

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Accommodation

For our river cruises which include an extension and feature a hotel stay, the hotels we use have been chosen due to their location and standard, the facilities offered can differ, it is therefore important that we make the appropriate enquiries with our suppliers on your behalf to ensure any special needs or requests can be catered for.

Overseas Transport Arrangements

All of our tours involve coach travel. The coaches we use have not been adapted for wheelchair access.

Air Travel

We are able to arrange airport assistance, from the check-in desk to the plane, for anyone with reduced mobility. This is a free service which must be arranged with the airline prior to travel. If you would like us to arrange this assistance for you it needs to be pre-booked more than 48 hours before your flight departs.

Eurostar

If you have reduced mobility and are travelling by Eurostar to your cruise, please contact us. Should you need to travel in your own wheelchair, Eurostar does have specially adapted wheelchair spaces which need to be pre-booked. If you would like assistance at St. Pancras, we can provide you with information and contact details for Eurostar Assist, although we cannot reserve this service for you directly.

In the morning a full breakfast is served which includes healthy options and your choice of eggs made to order. For lunch enjoy salads from the buffet, soup and a choice of main courses, including local dishes, plus dessert. The four course a la carte dinners include a selection of international and regional specialities. We cater for most dietary requirements, please ensure you advise our sales team when making the booking.

There is no requirement to bring formal dress; smart/casual is acceptable for both day and evening as there is no dress code enforced. However men are requested not to wear shorts for dinner or vest tops at any time in the dining room. Men may wish to wear a jacket and tie for dinner. The Captain’s Dinner offers the opportunity, should you wish, for more special attire.

If you have any concerns about your health whilst on tour, please see your Cruise Director or Concierge. They will be able to advise you about chemists and availability of doctors, etc. In an emergency you could always phone our emergency number as issued on your itinerary. There are no on-board medical personnel, although specific crew members will have basic first aid training. However, the ship can stop at any time to transfer any passenger requiring emergency medical attention to local medical facilities.

On the MS Emily Brontë, MS Oscar Wilde, MS Thomas Hardy, MS Robert Burns, MS William Wordsworth, MS George Eliot, MS Douro Elegance and MS Douro Splendour there is a lift between all three internal decks but not the sun deck. All other ships have lifts, but these do not operate to the lower deck or the sun deck; with the exception of the MS Swiss Ruby which has no lift.

Smoking, including e-cigarettes, is not permitted anywhere on board except for designated areas on the sun deck.

More and more countries in Europe are adopting a stricter legislation on smoking in public places. Smoking is not allowed on any public transport and there may be other restrictions in hotels, bars and restaurants.

The minimum age limit is 12 years old at the date of departure. We reserve the right to limit the number of children on any particular cruise. Any minor must be accompanied by and share a cabin with an adult aged 21 or over. If the adult is not the minor’s parent, a ‘Parental Consent Guardianship Form’ must be signed by a parent or legal guardian prior to sailing.

A limited laundry service is available on board, except on the day of disembarkation. A dry cleaning service is not available.

Our ships are fully air-conditioned throughout. Each cabin has individual air-conditioning and heating controls.

We offer a selection of drinks packages available to purchase and the price is dependent on the length of the cruise, so please check each tour page for more details. This includes the following with lunch and dinner: draught beer; non-alcoholic beer; soft drinks; juices; red, white and rose house wines; and wine recommendations from the menu. The drinks package must be added to your booking for all passengers in a cabin prior to departure and you can do this by calling the reservations team.If you choose not to purchase a drinks package, there is a vast selection of drinks on board each ship available for individual purchase. 

For the ultimate in space and river cruise luxury, the spacious Deluxe Balcony Suite offers a generous living area with chairs and table, plus soft cotton bathrobes and slippers. There are floor-to-ceiling windows and sliding glass doors that open out on to a small balcony with a table for two.

There are four Deluxe Balcony Suites on the Diamond Deck (upper deck).

Indulge in the luxury of Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

Superior Suites on the Diamond and Ruby Deck benefit from a generous living area, plus floor-to-ceiling sliding glass doors that open up to create a French balcony for guests to enjoy panoramic river views.

Superior Suites on the Emerald Deck benefit from a generous living area and smaller fixed windows.

There are two Superior Suites on the Diamond Deck (upper deck).

There are two Superior Suites the Ruby Deck (middle deck).

There are two Superior Suites the Emerald Deck (lower deck).

Indulge in the luxury of  Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

Standard Cabins on the Diamond and Ruby Deck feature floor-to-ceiling glass doors that slide away to create a French balcony to enjoy panoramic river views.

There are 22 Standard Cabins on the Diamond Deck (upper deck).

There are 28 Standard Cabins on the Ruby Deck (middle deck).

Indulge in the luxury of  Riviera Plus when you stay in an upper deck cabin or suite. In your well-appointed cabin, you’ll find a range of extras to make your experience extra special. 

Standard Cabins on the Emerald Deck have smaller fixed windows – some are available for sole occupancy with no supplement.

There are 10 Standard Cabins on the Emerald Deck (lower deck).